Shipping & Delivery

At Tinker Gifts, we create and source a wide range of personalised gifts. Some items are ready to personalise in our Cairns studio, while others are specially made to order.

Because of this, production times vary between products. Please check the production timeframe shown on the individual product page before ordering.

Production & Processing Times

Our products generally fall into one of the following categories:

READY TO SHIP — 1–2 BUSINESS DAYS
These items are already made and ready to go. Please allow approximately 1–2 business days for processing and dispatch.

MADE TO ORDER  — 3–10 BUSINESS DAYS
These products are personalised or made by our team. Please allow approximately 3–10 business days for your order to be created, personalised and prepared for dispatch.

MADE TO ORDER (HANDMADE) — 10–28 BUSINESS DAYS
These products are specially made to order and require a longer production period. Please allow approximately 10–28 business days for production before your order is dispatched.

The applicable timeframe will be displayed on each individual product page.

Please note: Production time and shipping time are separate. The timeframes above refer to how long it takes for your order to be made and prepared for dispatch. Delivery time begins after your order has been dispatched.

If you require your order for a birthday, Christmas or another special occasion, please take both the production time and estimated shipping time into consideration before ordering.

Orders Containing Multiple Products

If your order contains products with different production times, your order will generally be dispatched once all items are ready.

For example, if your order contains a Made to order item with a 3–10 business day production time and a Made to Order (handmade) item with a 10–28 business day production time, your order may be dispatched according to the longer timeframe.

Where possible, items may occasionally be shipped separately.

Australian Delivery

Once your order has been completed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated delivery times after dispatch are:

Standard Shipping: approximately 2–28 business days, depending on the carrier and your delivery location.

Express Shipping: approximately 1–4 business days where available.

These are estimated carrier delivery timeframes only and are in addition to the production time shown on the product page.

Express Shipping

Choosing Express Shipping does not mean your personalised order will be made faster.

Express Shipping applies to the delivery of your parcel after it has been completed and dispatched.

For example, a Made to Order product with a 10–28 business day production time will still require its normal production period before being sent via Express Shipping.

Peak Periods

During particularly busy periods such as Christmas, Mother's Day, Father's Day and major sales events, production and delivery times may be longer than usual.

We strongly recommend ordering early if your purchase is required by a particular date.

While we always do our best to have orders completed as quickly as possible, we cannot guarantee delivery by a particular date unless expressly stated.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details where available.

Please allow up to 24 hours for tracking information to become active after receiving your dispatch notification.

Delivery Delays

Once your parcel has been dispatched, delivery times are controlled by the shipping carrier.

Delays can occasionally occur due to severe weather, public holidays, peak periods, regional or remote delivery locations and courier network disruptions.

While these circumstances are outside our direct control, we'll always do our best to assist if there is an issue with your delivery.

Please Check Your Delivery Address

Please carefully check your shipping address before completing your order.

Tinker Gifts cannot accept responsibility for orders delivered to an incorrect address provided at checkout.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply to have the parcel resent.

Authority to Leave

If you provide Authority to Leave, your parcel may be left at the delivery address without a signature.

Once the carrier has confirmed delivery in accordance with your Authority to Leave instructions, Tinker Gifts cannot accept responsibility for parcels that are subsequently lost or stolen.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact our customer service team as soon as possible.

Please include your order number and details of the issue. For damaged orders, please also provide clear photographs of the item and packaging so we can assist you.

International Shipping

We offer international shipping to selected destinations.

International delivery times vary depending on the destination, local postal network, customs processing and other factors outside our control.

Any applicable customs duties, taxes or import charges may be payable by the recipient depending on the destination country's requirements.

Need Help?

If you're unsure about the production timeframe for a particular product, please check the individual product page or contact us before placing your order.

Our team will be happy to help you determine whether an item is suitable if you need it for a particular date.  Please email info@timbertinkers.com