Shipping & Delivery

At Tinker Gifts, we offer a wide range of personalised gifts with different production methods and timeframes. Some products are already in stock and ready to ship, some are made to order, while others are individually handmade to order and require additional production time.

Because of this, production times vary between products. The applicable production timeframe is displayed on each individual product page, so please check this carefully before placing your order.

Production & Processing Times

Our products generally fall into one of the following categories:

READY TO SHIP — 1–2 BUSINESS DAYS
These items are already made and in stock. Please allow approximately 1–2 business days for processing and dispatch.

MADE TO ORDER — 3–10 BUSINESS DAYS
These products are personalised or made to order especially for you. Please allow approximately 3–10 business days for your order to be created, personalised and prepared for dispatch.

MADE TO ORDER (HANDMADE) — 10–28 BUSINESS DAYS
These products are individually handmade to order especially for you and require a longer production period. Please allow approximately 10–28 business days for production before your order is dispatched.

The applicable production timeframe will be clearly displayed on the individual product page.

Please note: Production time and shipping time are separate. The timeframes above refer to the time required to make, personalise and prepare your order. Delivery time begins after your order has been dispatched.

If you require your order for a birthday, Christmas or another special occasion, please take both the production timeframe and estimated shipping timeframe into consideration before ordering.

Orders Containing Multiple Products

If your order contains products with different production timeframes, items may be dispatched separately.

For example, if your order contains a Made to Order product with a 3–10 business day production time and a Made to Order (Handmade) product with a 10–28 business day production time, the items may arrive in separate deliveries and at different times.

You may therefore receive more than one dispatch notification or tracking number for the same order.

Australian Delivery

Once your order, or part of your order, has been completed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated delivery times after dispatch are:

Standard Shipping: approximately 2–28 business days, depending on the carrier and your delivery location.

Express Shipping: approximately 1–4 business days where available.

These are estimated carrier delivery timeframes only and are in addition to the production timeframe displayed on the product page.

Express Shipping

Choosing Express Shipping does not reduce the production time of your order.

Express Shipping applies to the delivery of your parcel after it has been completed and dispatched.

For example, a Made to Order (Handmade) product with a 10–28 business day production timeframe will still require up to 10–28 business days to be made before it is dispatched using the selected shipping service.

Peak Periods

During particularly busy periods such as Christmas, Mother's Day, Father's Day and major sales events, production and delivery times may be longer than usual.

We strongly recommend ordering early if your purchase is required for a particular date.

While we always do our best to complete and dispatch orders as quickly as possible, we cannot guarantee delivery by a particular date unless expressly stated.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details where available.

If your order is being shipped in multiple parcels, you may receive multiple tracking numbers as each parcel is dispatched.

Please allow up to 24 hours for tracking information to become active after receiving your dispatch notification.

Delivery Delays

Once your parcel has been dispatched, delivery times are controlled by the shipping carrier.

Delays can occasionally occur due to severe weather, public holidays, peak periods, regional or remote delivery locations, customs processing or courier network disruptions.

While these circumstances are outside our direct control, we'll always do our best to assist if there is an issue with your delivery.

Please Check Your Delivery Address

Please carefully check your shipping address before completing your order.

Tinker Gifts cannot accept responsibility for orders delivered to an incorrect address provided at checkout.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply before the parcel can be resent.

Authority to Leave

If you provide Authority to Leave, your parcel may be left at the delivery address without a signature.

Once the carrier has confirmed delivery in accordance with your Authority to Leave instructions, Tinker Gifts cannot accept responsibility for parcels that are subsequently lost or stolen.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact our customer service team as soon as possible.

Please include your order number and details of the issue. For damaged orders, please also provide clear photographs of the item and packaging so we can assist you.

International Shipping

We offer international shipping to selected destinations.

International delivery times vary depending on the destination, local postal network, customs processing and other factors outside our control.

Any applicable customs duties, taxes or import charges may be payable by the recipient depending on the destination country's requirements.

Need Help?

If you're unsure about the production timeframe for a particular product, please check the production information displayed on the individual product page before placing your order.

If you need an item for a particular date, please contact us before ordering and our team will be happy to help determine whether the product is suitable.

We will be happy to offer you a replacement if the product is faulty.  Unfortunately, we cannot accept any returns for change of mind purchases due to personalisation of products. Please choose carefully and ensure that any product you select is right for you before ordering.

If your order arrived damaged, please contact us at info@timbertinkers.com as soon as possible and we will help to resolve the situation. 

Shipping and handling costs are non-refundable. Any goods returned are your responsibility. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning.

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within twenty (20) days of receiving your original notification that you would like to return the goods.

Refunds will only be made to the original credit card or PayPal account used for purchase.

Timber Tinkers owns the title of any extra goods shipped with your order that have been dispatched in error.

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.

• I’ve received my order and it’s damaged.  What should I do?  Every item is handmade with lots of love and care and inspected thoroughly before it’s sent to you. Unfortunately, sometimes items do get lost or damaged after they have left our care.If your order has been damaged during transit, you may need to contact Australia Post or Aramex to lodge a claim with them. We recommend taking photos and submitting a claim within 48 hours. If you need help, or are unsure what to do, please let us know. 

• My custom order isn’t what I expected. Can I get a refund or exchange? We do not offer refunds or exchanges on personalised and custom orders. We do make it clear that colours and wood grain may look different on screen to in-person. And that handmade products may differ slightly from the photos on the website. We also do not accept returns on Sale items.

• I made a mistake on my custom order; can you make it again?  Sorry to hear that you’ve made a mistake! Even though we ask you to double, double, triple check everything, mistakes still happen. Let us know and we’ll try to work out a solution for you but we do not offer refunds if you make an error on any product.
  
  
  
  
  
  

• What type of wood do you use in your products? Our unique timber decorations and products are all handcrafted in our studio using lightweight plywood sourced from renewable plantation resources and 100% well managed forests. Every piece is beautiful and unique because of the different characteristics of each piece of timber.

• How should I hang my wall script or wall decal? We recommend using either a large amount of blu tac or double-sided 3M tape to attach your Timber Tinkers products to walls. For heavier pieces (eg height charts and signs), double sided tape works best. More detailed product information and hanging instructions are available on our product page.

• What type of pen do I use on your products? For any of our products where you can fill in details (eg height charts and signs) we recommend using a super fine permanent marker (the finer the better) or even a ball point pen. This is to avoid any bleeding onto the wood.

• Can I view your products anywhere or do you only sell online? Timber Tinkers products are available online through our webstore. We occasionally have stalls at design markets where you can come and say hello to us in person! Keep in touch with us on Instagram @TimberTinkers or on Facebook at /TimberTinkers for more information about where to find us.